Prepare key packets, ensure miscellaneous brochures are fully stocked. Cancel room reservations according to procedures. Troubleshoot all in-room movie / phone / billing problems. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner. Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies. Perform guest registration and room assignments, accommodating special requests whenever possible. Registers guests to room while receiving all pertinent information accurately. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.Ĭheck-in and check-out guests respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service. As a Front Desk agent, you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel.
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